Privacy Policy
Dear adelaidestores.com users: We have updated the adelaidestores.com Privacy Policy. This version of the adelaidestores.com Privacy Policy mainly focuses on optimizing the cancellation process, canceling the original 48-hour review after the cancellation application, and changing it to real-time cancellation.
[Special Tips] Please read the "adelaidestores.com Privacy Policy" carefully (especially the bolded content) and make sure you understand our rules for handling your personal information. If you have any questions during the reading process, you can contact our customer service for consultation. If you disagree with any terms in the agreement, you should immediately stop visiting adelaidestores.com. If you disagree with the relevant agreement or any of the terms and conditions during the reading process, you should immediately stop using adelaidestores.com.
"adelaidestores.com Privacy Policy"
introduction
adelaidestores.com ("we") attaches great importance to the privacy and personal information protection of users. When you use our products and/or services, we may collect and use your relevant information. We hope to explain to you through the adelaidestores.com Privacy Policy ("this Privacy Policy") how we collect, use, store, share and transfer this information when you use our products and/or services, as well as the ways we provide you with to access, update, delete and protect this information.
This Privacy Policy will help you understand the following:
1. How do we collect and use your personal information?
2. How do we use Cookies and similar technologies?
III. How do we share, transfer, and publicly disclose your personal information?
IV. How do we protect and store your personal information?
V. How do you manage your personal information?
VI. Protection of Minors’ Personal Information
VII. Notice and Revision
8. How to contact us
This Privacy Policy is closely related to the adelaidestores.com mall service you use and the various business functions included in the service (hereinafter collectively referred to as "our products and/or services"). We hope that you will read carefully and confirm that you have fully understood the contents of this Privacy Policy before using our products and/or services, so that you can make the choices you think are appropriate in accordance with the guidance of this Privacy Policy. We try to express the relevant terms involved in this Privacy Policy in a concise and concise manner and provide links to further explanations for your better understanding. Your use or continued use of our products and/or services after we update this Privacy Policy (we will promptly notify you of the update) means that you agree to the contents of this Privacy Policy (including the updated version) and agree that we collect, use, store and share your relevant information in accordance with this Privacy Policy.
If you have any questions about this Privacy Policy or related matters, you can contact us at any time by visiting the online customer service system at https://help.jd.com, sending an email to support@adelaidestores.com, or calling any of our customer service numbers.
1. How do we collect and use your personal information?
Personal information refers to various information recorded electronically or otherwise that can identify a specific natural person or reflect the activities of a specific natural person alone or in combination with other information. The personal information involved in this privacy policy includes: basic information (including personal name, birthday, gender, address, personal telephone number, email address); personal identity information (including ID card, military officer certificate, passport, driver's license, etc.); facial features; network identity information (including system account, IP address, email address and passwords, passwords, password protection answers related to the above); personal property information (transaction and consumption records, as well as virtual property information such as balance, coupons, adelaidestores.com E-cards, game redemption codes, etc.); address book; personal Internet records (including website browsing records, software usage records, click records); personal commonly used device information (including hardware model, device MAC address, operating system type, software list unique device identification code (such as IMEI/android ID/IDFA/OPENUDID/GUID, SIM card IMSI information, etc., which describes the basic situation of personal commonly used devices)); personal location information (including itinerary information, precise positioning information, accommodation information, latitude and longitude, etc.);
Sensitive personal information refers to personal information that, once leaked, illegally provided or abused, may endanger personal and property safety, easily lead to damage to personal reputation, physical and mental health, or discriminatory treatment. The sensitive personal information involved in this privacy policy includes: your property information (including transaction records and adelaidestores.com balance); facial recognition features; personal identity information (including ID card, military officer certificate, passport, driver's license, household registration book); network identity information (including account number, email address and password combination related to the above); other information (including address book, itinerary information, web browsing history, accommodation information, precise positioning information).
We will only collect and use your personal information for the following purposes:
(I) Situations where you must authorize us to collect and use your personal information
Our products and/or services include some core functions, which include the functions necessary for online shopping and the functions necessary for transaction security. We may collect, store and use the following information about you to achieve these functions. If you do not provide relevant information, you will not be able to enjoy the products and/or services we provide. These functions include:
1. Realize the functions necessary for online shopping
(1) User registration
You first need to register an adelaidestores.com account to become an adelaidestores.com user. When you register, you need to provide us with at least the adelaidestores.com account name, password, your own mobile phone number, and email address (for email verification) that you intend to use. We will verify your identity by sending a text message verification code or email. Your account name is your default nickname. You can modify and supplement your nickname, gender, birthday, hobbies, and your real-name authentication related information. This information is your "account information". The account information you supplement will help us provide you with personalized product recommendations and a better shopping experience, but if you do not provide this supplementary information, it will not affect your basic online shopping functions.
(2) Product information display and search
In order to help you quickly find the products you need, we may collect information about the device you use our products and/or services (including device name, device model, device identification code, operating system and application version, language setting, resolution, service provider network ID (PLMN)), and browser type to provide you with the best way to display product information. We will also use your personal information to continuously improve and optimize the above functions.
You can also use search to accurately find the products or services you need. We will retain your search content to facilitate your repeated input or to show you products related to your search content. Please note that your search keyword information cannot identify you alone and does not belong to your personal information. We have the right to use it for any purpose; only when your search keyword information is used in combination with your other information and can identify you, we will treat your search keyword information as your personal information during the combined use period, and process and protect it together with your search history in accordance with this Privacy Policy.
In order to show you the information about products or services that interest you, or to show you the products that you may want to find when you search, we may collect your order information, browsing information, and your interests and hobbies (you can choose in the account settings) for data analysis to form a user portrait. We may also obtain other information about you for the reasonable needs of providing services and improving service quality, including the relevant information you provide when you contact customer service, the questionnaire response information you send to us when you participate in the questionnaire survey, and the relevant information we obtain when you interact with our affiliates and our partners. We may associate the information collected from your various devices so that we can provide you with consistent services on these devices. We may combine information from a service with information from other services to provide you with services, personalized content and recommendations. If you do not want to be affected by personalized content, you can choose to browse and find products and services by category on the product display page; we also provide you with options that are not targeted at personal characteristics such as price and sales in the search results; without your explicit consent, we will not provide your relevant personal information to third parties.
(3) Place an order
When you are ready to checkout the items in your shopping cart, the adelaidestores.com system will generate an order for your purchase of the item. You need to fill in at least your consignee's name, delivery address and mobile phone number in the order, and the order number, the product or service information you purchased, the amount you should pay and the payment method will be stated in the order; you can also fill in the consignee's landline and email address information to add more contact information to ensure that the goods can be delivered accurately, but not filling in this information will not affect the generation of your order.
When you book air tickets, train tickets, hotels, group tours, purchase mobile phone SIM cards or contract phones, or apply for broadband services on adelaidestores.com, you may also need to provide your real-name information in accordance with national laws and regulations or the requirements of service providers (including ticket sellers, hotels, travel agencies and their authorized agents, basic telecommunications operators, mobile resale operators, etc.), which may include your identity information (such as copies or numbers of your ID cards, military ID cards, passports, driver's licenses, etc.), your photos or videos, name, phone number, etc. These orders may include your itinerary, hotel address, and the service or equipment installation address you specify (which may be your home address).
All the above information constitutes your "order information". We will use your order information to verify your identity, confirm transactions, make payment settlements, complete delivery, query orders for you, and provide customer service consultation and after-sales services. We will also use your order information to determine whether there are any abnormalities in your transaction in order to protect the security of your transaction.
(4) Payment function
After you place an order, you can choose the payment service provided by adelaidestores.com's affiliates or third-party payment institutions cooperating with adelaidestores.com (including adelaidestores.com payment, WeChat payment, UnionPay, NetsUnion and other payment channels, hereinafter referred to as "payment institutions"). The payment function itself does not collect your personal information, but we need to share your adelaidestores.com order number and transaction amount information with these payment institutions so that they can confirm your payment instructions and complete the payment. "Affiliate" means any company, organization, and legal representative of the above-mentioned company or organization that a party controls, is controlled by, or is under common control with it now or in the future. "Control" means the ability to directly or indirectly influence the management of the company mentioned, whether through ownership, voting shares, contracts or other means recognized by the People's Court.
(5) Deliver product and/or service functionality
After you place an order and choose cash on delivery or complete the payment online, adelaidestores.com's affiliates or third-party delivery companies cooperating with adelaidestores.com (including SF Express, YTO Express, etc., hereinafter referred to as "delivery companies") will complete the delivery of your order. You know and agree that adelaidestores.com's affiliates or third-party delivery companies cooperating with adelaidestores.com will use your order information in the above links to ensure that your ordered goods can be delivered safely.
While providing delivery services to you, our delivery personnel will assist you in completing real-name authentication based on certain business laws and regulations, such as when you purchase mobile phone number card services. In this process, we will use your ID card to verify your identity through the proprietary equipment of the national authorized certification agency. We do not collect your ID card information, and our delivery personnel must abide by the provisions of the company's confidentiality system.
(6) Customer service and after-sales functions
Our telephone customer service and after-sales functions will use your account information and order information.
To ensure the security of your account, our call center customer service and online customer service will use your account information to verify your identity. When you need us to provide customer service and after-sales services related to your order information, we will query your order information. You may provide other information other than the above information when communicating with our customer service staff, such as when you ask us to change the delivery address, contact person or contact number.
2. Functions necessary to ensure transaction security
In order to improve the security of your system when using our products and/or services, more accurately prevent phishing fraud and protect account security, we may determine your account risk by understanding your browsing information, order information, your frequently used software information, device information, etc., and may record some links ("URLs") that we think are risky; we will also collect your device information to analyze adelaidestores.com system problems, count traffic and check for possible risks, and check when you choose to send us abnormal information.
(II) Situations in which you may choose to provide personal information
1. To make your shopping more convenient or more fun, and thus enhance your online shopping experience at adelaidestores.com, we may collect and use your personal information in the following extended functions. If you do not provide these personal information, you can still shop online, but you may not be able to use these extended functions that can bring you shopping fun or you may need to fill in some information repeatedly when purchasing certain products. These extended functions include:
(1) Personalized recommendation function based on location information: We will collect your location information (we only collect your current geographical location, but will not combine your location information at different time periods to determine your whereabouts) to determine your location and automatically recommend products or services that can be purchased in your area. For example, we will recommend the nearest hotel to you.
(2) Extended functions based on camera: You can use this extended function to complete the functions of video recording, photo taking, code scanning and face recognition login. We will collect your facial information when you use face recognition login. In the future, we may apply face recognition technology to more scenarios, but at that time we will confirm with you again whether you are willing for us to use your facial information to implement these extended functions.
(3) Extended functions based on picture upload: You can upload your photos on adelaidestores.com to realize the camera shopping function and the order sharing, evaluation and question-and-answer functions. We will use the pictures or videos you upload to identify the products you need to purchase or use the order sharing, evaluation and question-and-answer content containing the pictures or videos you upload.
(4) Extended functions based on voice technology: You can directly use the microphone to conduct voice shopping or consult and interact with our customer service robot. In these functions, we will collect your recording content to identify your shopping needs and customer service and after-sales needs.
(5) Extended functions based on address book information: We will collect your address book information so that you do not need to manually enter the information of the contacts in your address book when shopping (for example, you can directly recharge the phone numbers in your address book); in order to increase your social fun when shopping, with your consent, we can also determine whether your friends are also adelaidestores.com users and establish connections for your communication on adelaidestores.com.
2. The above-mentioned extended functions may require you to open access to your geographic location (location information), camera (camera), photo album (photo gallery), microphone and address book in your device to enable us to collect and use the information involved in these functions. You can view the activation status of your above permissions item by item in "Account Settings-Settings-Privacy" on the adelaidestores.com mall, and you can decide to turn these permissions on or off at any time (we will guide you to complete the settings in your device system). Please note that when you turn on these permissions, you authorize us to collect and use these personal information to achieve the above-mentioned functions. When you turn off the permissions, it means that you cancel these authorizations, and we will no longer continue to collect and use your personal information, and we will not be able to provide you with the above-mentioned functions corresponding to these authorizations. Your decision to turn off permissions will not affect the processing of personal information previously carried out based on your authorization.
(III) You are fully aware that we do not need your authorization or consent to collect and use your personal information in the following circumstances:
1. Related to national security and national defense security;
2. Related to public safety, public health, and major public interests;
3. Related to criminal investigation, prosecution, trial and execution of judgment;
4. For the purpose of protecting the life, property and other major legitimate rights and interests of the subject of personal information or other individuals, but it is difficult to obtain the consent of the individual;
5. The personal information collected is disclosed to the public by the subject of personal information or the guardian on his/her own initiative;
6. Your personal information is collected from legally disclosed information, such as legal news reports, government information disclosure and other channels;
7. Necessary for signing a contract according to your requirements;
8. Necessary for maintaining the safe and stable operation of the products and/or services provided, such as discovering and handling product and/or service failures;
9. Necessary for legitimate news reporting;
10. When academic research institutions conduct statistical or academic research based on public interests and provide the results of academic research or descriptions to the public, they shall de-identify the personal information contained in the results;
11. Other circumstances prescribed by laws and regulations.
(IV) Circumstances in which we obtain your personal information from third parties
We may obtain your account information (avatar, nickname) that you authorize to share from a third party, and bind your third-party account to your adelaidestores.com account after you agree to this Privacy Policy, so that you can log in directly through the third-party account and use our products and/or services. We will use your personal information in accordance with the agreement with the third party, after confirming the legitimacy of the source of personal information, and in compliance with relevant laws and regulations.
(V) Rules for the use of your personal information
1. We will use the collected personal information in accordance with the provisions of this Privacy Policy and to realize the functions of our products and/or services.
2. After collecting your personal information, we will use technical means to de-identify the data, and the de-identified information will not be able to identify the subject. Please understand and agree that in this case we have the right to use the de-identified information; and without disclosing your personal information, we have the right to analyze the user database and make commercial use of it.
3. Please note that all personal information you provide when using our products and/or services will continue to be authorized for us to use during your use of our products and/or services, unless you delete it or refuse us to collect it through system settings. When you cancel your account, we will stop using and delete your personal information. For details, please refer to the attachment to this Privacy Policy "adelaidestores.com Account Cancellation Notice".
4. We will collect statistics on the use of our products and/or services and may share these statistics with the public or third parties to show the overall usage trends of our products and/or services. However, these statistics do not contain any of your personally identifiable information.
5. When we display your personal information, we will desensitize your information by using methods including content replacement and anonymization to protect the security of your information.
6. When we want to use your personal information for other purposes not specified in this Privacy Policy, or use information collected for specific purposes for other purposes, we will ask for your consent in advance by asking you to actively check the box.
2. How do we use Cookies and similar technologies?
1. Use of Cookies
1. To meet your personalized needs for online experience and provide you with an easier access experience, we will send one or more small data files named Cookies to your computer or mobile device. The Cookies assigned to you are unique and can only be read by the Web server in the domain that issued the Cookies to you. We send you Cookies to simplify your repeated login steps, store your shopping preferences or data such as the items in your shopping cart, and provide you with shopping preferences, help you optimize your selection and interaction with advertisements, and help determine your login status and account or data security.
2. We will not use Cookies for any purpose other than those described in this Privacy Policy. You can manage or delete Cookies according to your preferences. You can clear all Cookies saved on your computer. Most web browsers will automatically accept Cookies, but you can usually modify the browser settings to reject Cookies according to your needs; in addition, you can also clear all Cookies saved in the software. However, if you do this, you may need to change the user settings yourself every time you visit the adelaidestores.com website, and the corresponding information you have previously recorded will also be deleted, and it may have a certain impact on the security of the services you use.
(II) Use of Network Beacons and Similar Technologies
In addition to Cookies, we also use other similar technologies such as web Beacons on our websites. Our web pages often contain some electronic images (called "single-pixel" GIF files or "web Beacons"). We use web Beacons in the following ways:
1. By using web Beacons on the adelaidestores.com website, we can count the number of user visits and identify registered adelaidestores.com users by accessing Cookies.
2. Provide you with personalized services through the Cookies information obtained.
III. How do we share, transfer, and publicly disclose your personal information?
1. Sharing
1. We will not share your personal information with any company, organization or individual other than adelaidestores.com, except in the following circumstances:
(1) Obtain your explicit consent or authorization in advance;
(2) Providing information as required by applicable laws and regulations, legal procedures, or mandatory administrative or judicial requirements;
(3) To the extent permitted by laws and regulations, it is necessary to protect the interests, property or safety of adelaidestores.com, adelaidestores.com's affiliates or partners, you or other adelaidestores.com users or the public from damage;
(4) Only by sharing your personal information can we realize the core functions of our products and/or services or provide the services you need;
(5) Resolve disputes or controversies between you and others upon your request;
(6) Comply with the relevant agreements signed with you (including online electronic agreements and corresponding platform rules) or other legal documents;
(7) Use based on academic research;
(8) Use based on social public interests in accordance with laws and regulations.
2. We may share your personal information with our affiliates. However, we will only share necessary personal information and it will be subject to the purposes stated in this Privacy Policy. If our affiliates want to change the purpose of processing personal information, they will ask for your authorization and consent again.
3. We may share your order information, account information, device information and location information with partners and other third parties to ensure the smooth completion of the services provided to you. However, we will only share your personal information for legal, legitimate, necessary, specific and clear purposes, and will only share personal information necessary to provide services. Our partners have no right to use the shared personal information for any other purpose. Our partners include the following types:
(1) Suppliers of goods or technical services. We may share your personal information with third parties that support our functions. Such support includes supplying our products or providing infrastructure technical services, logistics and distribution services, payment services, data processing, etc. The purpose of sharing this information is to enable the core shopping functions of our products and/or services. For example, we must share your order information with logistics service providers to arrange delivery; or we need to share your order number and order amount with third-party payment institutions so that they can confirm your payment instructions and complete payment.
(2) Third-party merchants. We must share your order information and necessary transaction information with third-party merchants to fulfill your needs to purchase goods or services from them and enable them to complete subsequent after-sales services.
(3) Partners who entrust us to conduct promotions. Sometimes we provide promotional services to user groups who use our products and/or services on behalf of other companies. We may use your personal information and the indirect user profile formed by the collection of your non-personal information to share with partners who entrust us to conduct promotions ("clients"), but we will only provide these clients with information on the coverage and effectiveness of the promotions, and will not provide your personal identity information, or we will aggregate this information so that it does not identify you personally. For example, we can tell the client how many people have seen their promotional information or purchased the client's products after seeing this information, or provide them with statistical information that cannot identify individuals to help them understand their audience or customers.
4. We will sign strict confidentiality agreements with companies, organizations and individuals with whom we share personal information, requiring them to handle personal information in accordance with our instructions, this Privacy Policy and any other relevant confidentiality and security measures. In order to ensure that data is safe and controllable by third parties, we have launched the Cloud Ding service, which provides a safe and reliable data use and storage environment in the cloud to ensure the security of user data. In the use of personal sensitive data, we require third parties to use data desensitization and encryption technology to better protect user data.
5. To exchange information with other companies and organizations in order to comply with the law, enforce or apply our terms of use and other agreements, or to protect the rights, property or safety of adelaidestores.com, you or other adelaidestores.com customers, such as to prevent illegal activities such as fraud and reduce credit risk. However, this does not include selling, renting, sharing or otherwise disclosing personal information for profit in violation of the commitments made in this Privacy Policy.
(II) Transfer
We will not transfer your personal information to any company, organization or individual, except in the following circumstances:
1. Obtain your explicit consent or authorization in advance;
2. Provide as required by applicable laws and regulations, legal procedures, mandatory administrative or judicial requirements;
3. Comply with the relevant agreements signed with you (including online electronic agreements and corresponding platform rules) or other legal documents;
4. In the event of a merger, acquisition, asset transfer or similar transaction, if personal information is transferred, we will require the new company or organization that holds your personal information to continue to be bound by this Privacy Policy. Otherwise, we will require the company or organization to re-solicit your authorization and consent.
(III) Public Disclosure
We will only disclose your personal information in the following circumstances and only after taking security measures that meet industry standards:
1. Disclose the personal information you specify in accordance with your needs and in the manner you explicitly agree to;
2. In the event that your personal information must be provided in accordance with the requirements of laws and regulations, mandatory administrative law enforcement or judicial requirements, we may publicly disclose your personal information based on the requested type of personal information and disclosure method. Subject to compliance with laws and regulations, when we receive a request to disclose the above information, we will require the production of corresponding legal documents, such as a subpoena or investigation letter. We firmly believe that the information we are required to provide should be as transparent as possible within the scope permitted by law. We carefully review all requests to ensure that they have a legal basis and are limited to data that law enforcement agencies have the legal right to obtain for specific investigation purposes. Subject to the permission of laws and regulations, the documents we disclose are protected by encryption keys.
IV. How do we protect and store your personal information?
(I) Our technologies and measures to protect your personal information
We attach great importance to personal information security and take all reasonable and feasible measures to protect your personal information:
1. Data security technical measures
We will adopt security measures that meet industry standards, including establishing reasonable system specifications and security technologies to prevent your personal information from being accessed, used, or modified without authorization, and to avoid data damage or loss.
adelaidestores.com's network service uses encryption technologies such as the Transport Layer Security Protocol and provides browsing services through https and other methods to ensure the security of user data during transmission.
adelaidestores.com uses encryption technology to encrypt and store user personal information, and isolates it through isolation technology.
When using personal information, such as displaying personal information and calculating the association between personal information, we will adopt a variety of data desensitization technologies including content replacement and SHA256 to enhance the security of personal information during use.
adelaidestores.com uses strict data access permission control and multiple identity authentication technologies to protect personal information and prevent data from being used in violation of regulations.
adelaidestores.com uses automatic code security checking and data access log analysis technology to conduct personal information security audits.
2. Other security measures taken by adelaidestores.com to protect personal information
adelaidestores.com manages and regulates the storage and use of personal information by establishing a data classification and grading system, data security management specifications, and data security development specifications.
adelaidestores.com has comprehensive security control over data through information contact confidentiality agreements, monitoring and audit mechanisms.
adelaidestores.com has established a Data Security Committee and set up a dedicated information protection department and a data security emergency response organization to promote and protect the security of personal information.
Security certification and services. The underlying cloud technology that we use to store your personal information has obtained the third-level "Trusted Cloud" certification issued by the Data Center Alliance, passed the third-level security protection certification of the Ministry of Public Security, and also obtained ISO27000 certification.
Enhance security awareness. We will also hold security and privacy protection training courses to enhance employees' awareness of the importance of protecting personal information.
3. We only allow employees and partners of adelaidestores.com and its affiliates who need to know such information to access personal information, and we have set up strict access control and monitoring mechanisms for this purpose. We also require all personnel who may have access to your personal information to fulfill the corresponding confidentiality obligations. If you fail to fulfill these obligations, you may be held legally liable or your cooperation with adelaidestores.com may be terminated.
4. We will take all reasonable and feasible measures to ensure that no irrelevant personal information is collected. We will only retain your personal information for the period required to achieve the purposes stated in this Privacy Policy, unless the retention period needs to be extended or is permitted by law.
5. We have also done some creative work on user data protection
In the adelaidestores.com distribution system, a unique "smiling label" is used to avoid the exposure of user sensitive information during the distribution process. At the same time, data security training and requirements for adelaidestores.com logistics employees are greatly strengthened to enhance their awareness of protecting user sensitive information.
6. The Internet is not an absolutely safe environment, and it is impossible to determine whether email, instant messaging, social software and other communication methods with other users are completely encrypted. We recommend that you use complex passwords when using such tools and pay attention to protecting the security of your personal information.
7. The Internet environment is not 100% secure. We will do our best to ensure or guarantee the security of any information you send to us. If our physical, technical, or management protection facilities are damaged, resulting in unauthorized access, public disclosure, tampering, or destruction of information, which in turn damages your legitimate rights and interests, we will bear the corresponding legal liability.
8. Security incident handling
When you trade online goods or services with a third party through the adelaidestores.com website, you will inevitably disclose your personal information, such as contact information or postal address, to the transaction partner or potential transaction partner. Please properly protect your personal information and only provide it to others when necessary.
In order to deal with the possible risks of personal information leakage, damage and loss, adelaidestores.com has formulated a number of systems to clarify the classification and grading standards of security incidents and security vulnerabilities and the corresponding handling procedures. adelaidestores.com has also established a special emergency response team for security incidents. According to the requirements of the security incident handling specifications, security plans are launched for different security incidents to stop losses, analyze, locate, formulate remedial measures, and cooperate with relevant departments to trace and combat.
In the unfortunate event of a personal information security incident, we will promptly inform you in accordance with the requirements of laws and regulations: the basic situation and possible impact of the security incident, the disposal measures we have taken or will take, suggestions for you to prevent and reduce risks on your own, and your remedial measures, etc. We will also promptly inform you of the relevant circumstances of the incident by email, letter, phone, push notification, etc. When it is difficult to inform the subject of personal information one by one, we will take reasonable and effective means to issue an announcement. At the same time, we will also proactively report the disposal of personal information security incidents in accordance with the requirements of the regulatory authorities.
9. If you have any questions about our personal information protection, you can contact us through the contact information specified in this Privacy Policy. If you find that your personal information has been leaked, especially your account and password, please contact us immediately through the contact information specified in [VIII. How to Contact Us] of this Privacy Policy so that we can take appropriate measures.
(II) Storage of your personal information
1. Your personal information will be stored in the territory of the People's Republic of China. If you use cross-border transaction services and need to transfer your personal information overseas to complete the transaction, we will obtain your authorization and consent separately and require the recipient to process such personal information in accordance with our instructions, this Privacy Policy and any other relevant confidentiality and security measures.
2. Please note that when you successfully cancel your adelaidestores.com account, we will delete or anonymize your personal information.
3. If we terminate our services or operations, we will notify you at least thirty days in advance and delete or anonymize your personal information after the termination of the services or operations.
V. How do you manage your personal information?
adelaidestores.com takes your concern for personal information very seriously and does its best to protect your rights to access, correct, delete and withdraw consent to your personal information so that you have full ability to protect your privacy and security. Your rights include:
1. Access and Correction of Your Personal Information
Except as provided by laws and regulations, you have the right to access and correct your personal information at any time, including:
(1) Your account information: On the PC side, you can view all the personal information you have submitted to adelaidestores.com in the "Account Settings" menu on the "My adelaidestores.com" page. You can also update other personal information except real-name authentication information through the above methods (your real-name authentication information is the name and ID card information you use when you pass the real-name authentication). If you need to change your real-name authentication information, you can call the 95118 service hotline to apply for the change. The specific path on the mobile side is: Account name, personal information: Home page--"My" to enter my adelaidestores.com--"Settings" in the upper right corner or click on the avatar to enter the account settings--Personal information; Account password, phone number, security information: Home page--"My" to enter my adelaidestores.com--"Settings button" in the upper right corner or click on the avatar to enter the account settings--Account security; Hobbies: Home page--"My" to enter my adelaidestores.com--Product attention, store attention, content attention, favorite activities (the specific name is subject to the webpage content).
(2) Your delivery information: On PC, you can add, change, or delete your delivery address information (including the recipient's name, delivery address, recipient's phone number or email address) at any time by visiting the "Delivery Address" menu on the "My adelaidestores.com" page. The specific path on mobile is: Homepage - "My" to enter my adelaidestores.com - "Settings" button in the upper right corner or click on the avatar to enter account settings - Address management. You can also set the most frequently used delivery address as the default address, so that the next time you purchase goods and you do not change the delivery address, your goods will be delivered to your default address.
(3) Your order information: On the PC side, you can visit the "My Orders" page to view all your completed, pending payment, or pending after-sales orders. The specific path on the mobile side is: mobile homepage--"My" to enter my adelaidestores.com--My Orders/Pending Payment/Pending Receipt/Return and Exchange. You can choose to delete completed and canceled orders to delete your order information, but this may make it difficult for us to accurately determine your purchase information and provide corresponding after-sales services, and you will not be able to use our order sharing and evaluation functions for deleted orders.
(4) Your browsing information: You can access or clear your search history, view and modify interests, and manage other data. The mobile path is: Search history: Homepage--"My" to enter my adelaidestores.com--browsing history; Interests and other data: Homepage--"My" to enter my adelaidestores.com--product attention, store attention, content attention, favorite activities.
(5) Your review information: On PC, you can access your personal reviews or follow up reviews on products. On mobile, the path is: My adelaidestores.com - Waiting for Review - Review Center.
(6) Your invoice information: You can access, update or clear your invoice information. The mobile path is: Homepage - "My" to enter my adelaidestores.com - "Settings" in the upper right corner or click on the avatar to enter the account settings - Invoice qualification.
(7) Your profile information: You can actively add your car model, baby nickname and birthday, device model, size, health record and other personal information in the mobile terminal "Account Settings-Profile", which will make it easier for you to purchase related products and services and also make it easier for us to recommend products that you may be interested in. You can delete and modify your above information through this path
(8) If you need to access or correct other personal information generated during your use of our products and/or services, please contact us at any time. We will respond to your request in the manner and within the time limit specified in this Privacy Policy.
(9) Personal information that you cannot access or correct: In addition to the information listed above, we are unable to provide you with access and correction services for some of your personal information. This information is mainly your device information collected to improve your user experience and ensure transaction security, and personal information generated when you use extended functions. We will use the above information within the scope of your authorization, and you cannot access or correct it, but you can contact us to delete or anonymize it.
2. Delete your personal information
Information that you can directly clear or delete on our product and/or service pages, including order information, browsing information, and delivery address information;
You may request us to delete your personal information in the following circumstances:
(1) If our handling of personal information violates laws and regulations;
(2) If we collect and use your personal information without obtaining your consent;
(3) If our handling of personal information violates our agreement with you;
(4) If we terminate our services and operations.
If we decide to respond to your deletion request, we will also notify the entities that obtained your personal information from us and request them to delete it promptly, unless otherwise provided by laws and regulations, or these entities obtain your independent authorization. If we respond to your deletion request, we cannot guarantee that the corresponding information will be deleted from the backup system immediately, but we will delete the information when the backup system is updated.
3. Change the scope of your authorization or withdraw your authorization
You can change the scope of your authorization for us to continue to collect personal information or withdraw your authorization by deleting information, turning off device functions, or setting privacy settings on the adelaidestores.com website or software. You can also withdraw all authorizations for us to continue to collect your personal information by canceling your account.
Please understand that each business function requires some basic personal information to be completed. Once you withdraw your consent or authorization, we will no longer be able to provide you with the services corresponding to the withdrawal of consent or authorization, and will no longer process your corresponding personal information. However, your decision to withdraw your consent or authorization will not affect the processing of personal information previously carried out based on your authorization.
4. Cancel your account
You can directly apply to cancel your account in our products. You can complete account cancellation by visiting My Account Settings - Account and Security - Cancellation Service on the mobile APP; you can also complete account cancellation by visiting My adelaidestores.com - Account Settings - Account Security - Cancel Account on the PC. For details on how to cancel your account and the conditions you should meet, please refer to the annex to this Privacy Policy, "Adelaidestores.com Account Cancellation Notice". After you cancel your account, we will stop providing you with products and/or services, and according to your request, we will delete your personal information unless otherwise provided by laws and regulations.
5. If you do not want to receive promotional information from us, you can cancel at any time by the following methods:
(1) You can unsubscribe from promotional emails through the email subscription menu on the PC account settings page.
(2) You can cancel the promotional SMS messages we send you by following the instructions in the promotional SMS messages.
(3) You can choose whether to accept the product and promotion information we push to you through "Notifications" through the mobile APP "Account Settings-Settings-Push Message Settings-Notifications".
(4) We will work with third-party platforms or media ("Platforms") to recommend personalized products to you based on your personal information. This personal information includes shopping history on this website, visits to websites of affiliated companies of this website, and interests and hobbies you fill in in your account settings. The platform only provides us with a window to display products. The link to the window content is the personalized product display information on the adelaidestores.com website, which is managed by adelaidestores.com. Therefore, we will not provide any of your personal information to advertisers. In addition, we have set up a blocking function in the recommendation window, and you can choose to block ads you don’t like. If you do not want to accept the recommendation service of adelaidestores.com on a single platform, please contact the platform to close it. You know and understand that the platform is an autonomous entity and adelaidestores.com cannot manage it.
(5) In order to protect your privacy, we will not push promotional or product information involving sensitive content such as religious beliefs and sex to you in any way or through any means.
6. Respond to your requests
If you are unable to access, correct or delete your personal information through the above methods, or you need to access, correct or delete other personal information generated when you use our products and/or services, or you believe that adelaidestores.com has violated any laws and regulations or the agreement with you on the collection or use of personal information, you can send an email to support@adelaidestores.com or contact us through other methods in this Privacy Policy. For security reasons, we may require you to provide a written request or provide your identity documents. We will respond to your request within 15 days after receiving your feedback and verifying your identity. In principle, we do not charge fees for your reasonable requests, but for repeated requests that exceed reasonable limits, we will charge a certain cost fee as appropriate. We may reject requests that are unreasonably repeated, require too many technical means (for example, the development of new systems or fundamental changes to current practices), pose risks to the legitimate rights and interests of others, or are extremely impractical (for example, involving information stored on backup tapes).
In the following circumstances, we will be unable to respond to your request in accordance with laws and regulations:
(1) Those related to national security or national defense security;
(2) Related to public safety, public health, or major public interests;
(3) Related to criminal investigation, prosecution and trial;
(4) There is sufficient evidence that you have subjective malice or abuse of rights;
(5) Responding to your request will cause serious damage to the legitimate rights and interests of you or other individuals or organizations.
VI. Protection of Minors’ Personal Information
1. adelaidestores.com attaches great importance to the protection of minors' personal information. If you are a minor under the age of 18, you should obtain the consent of your guardian before using our products and/or services. adelaidestores.com protects minors' personal information in accordance with relevant national laws and regulations.
2. We will not actively collect personal information from minors. In the case of collecting personal information of minors with the consent of their guardians, we will only use, share, transfer or disclose this information when permitted by law, with the consent of the guardians or when necessary to protect minors.
3. If there is evidence that a minor has registered and used our products and/or services without the consent of their guardian, we will consult with the relevant guardian and try to delete the relevant personal information as soon as possible.
4. With regard to the personal information of children under the age of 14 that may be involved, we further take the following measures to protect it:
(1) In addition to complying with the provisions of this Privacy Policy regarding user personal information, we will also adhere to the principles of legitimate necessity, informed consent, clear purpose, security, and legal use, and strictly follow the requirements of the "Regulations on the Protection of Children's Personal Information Online" and other laws and regulations to store, use, and disclose the collected children's personal information. The period will not exceed the period necessary to achieve the purpose of collection and use. After the expiration of the period, we will delete or anonymize the children's personal information. We will designate a person to be responsible for the protection of children's personal information, and set up a special mailbox for the protection of children's personal information: childsupport@adelaidestores.com. We will also formulate a special internal system for the protection of children's personal information.
(2) When you, as a guardian, choose to use the services of adelaidestores.com for your child, we may need to collect the personal information of the child from you for the purpose of providing you with the relevant services. If it is necessary to collect the personal information of the child from you in specific services, we will obtain your authorization and consent in advance and inform you of the purpose and use of the collection. If you do not provide the aforementioned information, you will not be able to enjoy the relevant services we provide. In addition, when you use the order sharing, evaluation and Q&A functions to share product-related information, you may actively provide us with the personal information of the child. Please be aware of this and choose carefully. As a guardian, you should properly perform your guardianship duties and protect the safety of the child's personal information. If the child himself needs to register or use our products and/or services, you should provide correct guidance and guardianship.
(3) Children or their guardians have the right to access and correct their personal information at any time, and can also make requests to us for correction and deletion. If you have any comments, suggestions, complaints or reports regarding children’s personal information, please contact us. We will be happy to help you at any time.
VII. Notice and Revision
1. In order to provide you with better services and as the business of adelaidestores.com develops, this Privacy Policy will be updated accordingly. However, without your explicit consent, we will not reduce your rights under this Privacy Policy. We will issue updated versions on the adelaidestores.com website and adelaidestores.com mobile terminal and remind you of the updates of relevant content through website announcements or other appropriate means before they take effect. Please visit adelaidestores.com to keep abreast of the latest privacy policies.
2. For major changes, we will also provide more prominent notices (we will explain the specific changes to the privacy policy through methods including but not limited to email, text messages or special reminders on the browsing page).
Major changes referred to in this Privacy Policy include but are not limited to:
(1) Our service model undergoes major changes, such as the purpose of processing personal information, the type of personal information processed, and the way personal information is used;
(2) We experience major changes in our ownership structure, organizational structure, etc., such as changes in ownership due to business adjustments, bankruptcy, mergers and acquisitions, etc.;
(3) The main objects of sharing, transfer or public disclosure of personal information have changed;
(4) There are significant changes in your rights to participate in the processing of personal information and how you exercise them;
(5) When our responsible department for handling personal information security, contact information and complaint channels change;
(6) When the personal information security impact assessment report indicates that there is a high risk.
3. We will also archive the old version of this Privacy Policy for your reference.
8. How to contact us
1. If you have any questions, comments or suggestions regarding this Privacy Policy or your personal information, please contact adelaidestores.com Group.
Email of the person in charge of personal information protection: support@adelaidestores.com
2. Generally, we will respond within 15 days. If you are not satisfied with our response, especially if our personal information processing behavior has damaged your legal rights and interests, you can also file a complaint or report to the regulatory authorities such as the Internet Information Office, Telecommunications, Public Security Bureau, and Industry and Commerce Bureau.
Note: This privacy policy was last updated on December 9, 2019 and will take effect on December 9, 2019. Please click here to view the old version of the "adelaidestores.com Privacy Policy".